TRAINING PROGRAMS​

Operational Efficiency, Systems, and Excellence 

This program focuses on operational skills that are the engine that helps teams deliver more impact with less strain. With stretched resources and mounting workloads, these skills are essential. They give teams the capacity to provide high-quality client support without burnout. While senior leaders set direction, it’s managers and frontline leaders who make operations run smoothly and turn plans into results. This program equips leaders at all levels with practical, sector-relevant skills to streamline workflows, solve problems, and drive lasting improvements, helping teams work smarter, reduce stress, and consistently achieve meaningful outcomes for clients.

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Strategy, Planning, and Coordination

This program focuses on planning skills to turn ideas into action. Leaders at all levels need to think strategically, provide input into business planning, manage projects, and guide teams through change to create real momentum at the team, program and organizational level. In today’s fast-paced environment, these skills are essential. Unlock these untapped capabilities across your leadership team. This program equips leaders with practical planning skills to anticipate challenges, design initiatives, align people, coordinate timelines, and lead teams to clear, confident, and impactful results.

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People Leadership

This program focuses on the two central aspects of leading people: performance and engagement. Participants learn how to adjust supervision styles to the developmental level of staff, support under-engaged individuals, resolve performance issues, do performance planning, increase engagement and motivation, and build trust and accountability with people.

They exit the program with a team development plan, staff onboarding roadmap, and the draft of a team charter to implement immediately into their team contexts.   

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Mastering Workplace Communication

This program focuses on the written and oral aspects of professional communication.  

Participants learn how to write clearly, concisely, and coherently in text, email, and related informational correspondence to make strong first impressions and to facilitate the effective flow of information internally and externally for the organization. They learn how to present information to various audiences; to communicate with tact or assertiveness depending on context; and to speak persuasively as the need arises. They exit the program with a resource of leading practices they can share with their teams.